New Zealand

New Zealand Reporting.

New Zealand has two separate reporting systems for fraud. One is for cyber/online fraud. Netsafe also had an excellent website.

The other link is for in person fraud. 

Currently in New Zealand, there is some protection if your fraud was unauthorised. Unauthorised access scam payments, where a criminal has gained access to you account and transferred money, means that under the New Zealand Banking Association’s code of practice, your bank may be liable to reimburse you.

‘Protection for bank customers in New Zealand comes from a short section of the New Zealand Banking Association’s Code of Banking Practice. The code says your bank will reimburse any fraud losses from unauthorised access if you:

  • weren’t dishonest or negligent
  • complied with its terms and conditions for electronic banking or card use
  • took reasonable steps to protect your banking.

In theory, this gives New Zealand consumers a relatively strong level of protection – consumers in many other countries are not afforded this level of protection by their banks.’ 

Unfortunately, if your payment was transferred by yourself, due to a criminal coercion (known as Authorised Push Payments), there is currently no protection for reimbursement. However, things are under review and you can read an interesting article about this here.

Further Support

  • Other Resources:
    • Consumer NZ: Offers articles and resources on scams, including romance scams. Article here
    • NZ Consumer Protection: Provides information on scams and how to avoid them. Article here
    • IDCARE: Offers support and advice for victims of identity theft and online scams. Read here
    • Victim Support: Provides support and counselling for victims of crime, including romance scams. 
    • Lifeline: 0800 543 354 
    • Youthline: 0800 376 633 
    • Tautoko suicide crisis helpline: 0508 828 865 
    • Need to Talk: Text or call 1737 
  • If you’ve been scammed:
    • Contact your bank or the service you sent money through immediately. 
    • Report the scam to the dating site or social media platform where you met the person.