If you’ve been targeted by a romance scam in the Philippines, it’s crucial to report the incident to the appropriate authorities to seek assistance and help prevent further occurrences. Here are the steps you can take:
1. Inter-Agency Response Center (I-ARC) Hotline 1326
The I-ARC is a centralised cybercrime response collaboration among the Cybercrime Investigation and Coordinating Center (CICC), Department of Information, Communications, and Technology (DICT), National Telecommunications Commission (NTC), National Privacy Commission (NPC), Philippine National Police (PNP), and National Bureau of Investigation (NBI). You can report various scams, including romance scams, through their 24/7 hotline.
- Hotline: Dial 1326
- Alternative Numbers:
- SMART: 0947-714-7105
- Globe: 0966-976-5971
- DITO: 0991-481-4225
These contact details are provided by Scam Watch Pilipinas, the national citizen arm of the Philippine government for cybersecurity education.
2. Cybercrime Investigation and Coordinating Center (CICC) via Facebook Messenger
You can also report suspected online scams through the CICC’s Facebook page. This method is user-friendly and accessible at any time.
- Instructions:
- Visit the CICC Facebook page.
- Click the “Message” button.
- Read the privacy statement.
- Choose the type of complaint you want to report.
This reporting method is recommended by Scam Watch Pilipinas to fight malicious activities effectively.
3. Philippine National Police Anti-Cybercrime Group (PNP-ACG)
The PNP-ACG handles cases involving cybercrimes, including online scams. You can file a complaint directly with them.
- Website: Visit the PNP Anti-Cybercrime Group
- Contact Information: Available on their website
4. National Bureau of Investigation Cybercrime Division (NBI-CCD)
The NBI-CCD is responsible for investigating cybercrime offences. You can report incidents through their official channels.
- Website: Visit the NBI Cybercrime Division
- Contact Information: Available on their website
5. Department of Information and Communications Technology Cybersecurity Bureau (DICT)
The DICT’s Cybersecurity Bureau works to protect citizens from cyber threats. They provide resources and assistance related to cybersecurity concerns.
- Website: Visit the DICT Cybersecurity Bureau
When reporting a scam, gather all relevant evidence, such as communication records and transaction details, to support the investigation. Remember, you’re not alone, and these organisations are here to provide the necessary support and assistance.
6. The Department of Justice have information on reporting and several contact types. Find them here
Key notes
- Contact your bank as a priority
- Report to law enforcement or cyber helplines
- Get safe from further fraud
Re-victimisation is high with this fraud. Please get safe.
Be wary of organisations or individuals offering assistance for a fee. Police has advised that such entities may not act in the best interest of victims, and there’s no guarantee of recovering lost funds through their services.
Remember, you’re not alone, and support is available to help you through this difficult time.