New Zealand Reporting
New Zealand has two separate reporting systems for fraud. One is for cyber/online fraud, you can find this link here – Online Cyber Fraud.
The other link is for in person fraud. You can find this link here – In Person Fraud.
Currently in New Zealand, there is some protection if your fraud was unauthorised. Unauthorised access scam payments, where a criminal has gained access to you account and transferred money, means that under the New Zealand Banking Association’s code of practice, your bank may be liable to reimburse you.
‘Protection for bank customers in New Zealand comes from a short section of the New Zealand Banking Association’s Code of Banking Practice. The code says your bank will reimburse any fraud losses from unauthorised access if you:
- weren’t dishonest or negligent
- complied with its terms and conditions for electronic banking or card use
- took reasonable steps to protect your banking.
In theory, this gives New Zealand consumers a relatively strong level of protection – consumers in many other countries are not afforded this level of protection by their banks.’
Unfortunately, if your payment was transferred by yourself, due to a criminal coercion (known as Authorised Push Payments), there is currently no protection for reimbursement. However, things are under review and you can read an interesting article about this here.